Editorial desk
Review suggestions, corrections, methodology questions — answered by a named editor within one business day.
Contact · Named Editors
Contact the slots madness desk
Six dedicated inboxes — every one read by a named human, every one with a one-business-day SLA. Pick the desk that best fits your question and you will get a direct, signed reply from the person who actually handles that topic on slotsmadnesss.com.
Which desk should I email?
Each desk below is monitored by a specific member of the editorial team. Choosing the right address makes sure your message lands with the person who can actually act on it.
Bonus desk
Report a dead code, request verification of a new offer, or flag an operator term change. Re-tested within 24 hours.
Legal & compliance
State-law questions, license verification, content-takedown requests. Routed to Priya Shah, Head of US Regulation.
Privacy & data rights
CCPA / VCDPA access, export and deletion requests. Honored within 15 calendar days.
Press & partnerships
Media inquiries, interview requests and licensed-operator partnership proposals. Commercial terms never affect editorial.
Responsible gambling
1-800-GAMBLER
We are an editorial site, not a counselor. For free, confidential 24/7 support, call or text the National Problem Gambling Helpline.
Postal & legal address
slotsmadnesss.com Editorial Ltd.
Attn: Legal Desk
2500 E Flamingo Rd, Suite 203
Las Vegas, NV 89121, United States
All legal correspondence — subpoenas, takedown notices and privacy requests — should also be copied to the relevant inbox above so that it can be actioned within our SLA. Mail-only delivery slows the response window to 5 business days.
What we cannot help with
slotsmadnesss.com is an editorial publication, not an operator. A few common questions we cannot help with — please reach the licensed operator directly:
- Withdrawals, refunds or account balances on a casino site.
- KYC document verification or ID re-submission.
- Bonus claims disputes at the operator (we can flag the code, but we cannot release funds).
- Self-exclusion enrollment — contact the relevant state regulator or see our legal desk.
- Crisis support for gambling harm — please call 1-800-GAMBLER or dial 988.
Response times & expectations
Every email routed to the right desk receives a first response within one US business day (Mon–Fri, 9 a.m.–6 p.m. ET, US federal holidays excluded). Complex investigations — for example, verifying a new operator's license claims, or re-benchmarking a slot after a studio math update — can take up to five business days; you will always get an acknowledgement inside one day either way.
How we handle your message
Emails to any of the addresses above are retained only as long as needed to answer and close the thread, and never used for marketing. Full detail is published in our Privacy Policy. If you would like your message deleted after it has been answered, just say so — we act on the request within 15 days.
More about us
For background on who writes for the site and how we audit every piece of content, see the About page. For US-state eligibility, licensing detail and responsible-gambling tools, see the Legal & Compliance desk.